When will my order arrive?

Our courier operates overnight for your next day delivery. Fresh seafood and meat ordered by 10:00am can be delivered to your door next day – home delivery within 24 hours across the UK. Please note: For next day delivery, we must receive your order by 10:00am.

The way we pack our seafood and meat, they will stay cold for up-to 72 hours. So in the event of a courier delay in your delivery, we are confident your order will still be cold. However if you have any concerns please let us know.

 

What happens if I’m not home?

If you are not going to be at home to receive your delivery, please leave special delivery instructions for the delivery driver by inputting your requirements in the “Delivery Instruction” box during the checkout process.

The courier company will also send you SMS and Email messages confirming your tracking details and expected delivery times. These also give you an opportunity to choose for your delivery to be put in a “safe place”, or delivered to a neighbour if you are not available.

Please be aware that due to the nature of the delivery, the courier company will not attempt a second delivery the following day and the order will be returned to their depot for disposal.

We cannot accept responsibility for deliveries that have not been signed for, or for orders that have to be re-delivered.

 

How is the seafood and meat packaged for delivery?

Your seafood and meat are bagged and ready to cook or freeze on delivery. All your fish and meat will be packed and sealed in plastic bags. The use by dates are normally 4 days and suggested frozen shelf life is around 6 months.

Once your fish and meat has been packaged we place it into a lined insulated cardboard box. The fish and meat is surrounded with chilled gel-packs to keep it cool and in perfect condition.

 

Where do you deliver to?

We deliver seafood and meats to all UK postal codes.

 

Can I have my order delivered to another address?

To have your parcel delivered to a different address from your billing address, please provide an alternative UK postal delivery address when checking out.

Please note, that due to security and fraud prevention you cannot checkout as a guest – you will need to create a free account with us.

 

What is your minimum order value for Free delivery?

The minimum order value for free delivery is £50.00

 

Can I cancel my order?

If purchases are cancelled by the customer for any reason before the dispatch, any monies paid in relation to those purchases excluding the payment processing fees (2%+30p) will be refunded. The payment processing charges will not apply for direct bank transfers. 

Orders will not be refunded if cancelled after the order is dispatched.

 

Need help?

Can’t find the answer to your question here? No problem, please get in touch.